luckyjili Privacy Policy

This Privacy Policy ("Policy") describes how luckyjili ("the Platform," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the luckyjili website at luckyjili.club and all associated services, features, and games.

luckyjili is committed to processing personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account or using any part of the luckyjili platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with luckyjili's Terms & Conditions, which govern your use of the platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

For the purposes of the Philippine Data Privacy Act of 2012, luckyjili acts as the personal information controller ("PIC") in respect of the personal data it collects from players and website visitors. As PIC, luckyjili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

luckyjili has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly for any privacy-related enquiries using the contact details provided in Section 14 of this Policy.

luckyjili collects personal data from you in several ways — directly when you provide it to us, automatically when you use the platform, and occasionally from third-party sources for verification purposes. The categories of personal data we collect include:

When you create a luckyjili account, we collect your full legal name, date of birth, nationality, residential address (including city, province, and postal code), email address, and mobile number. This information is required to create and maintain your account and to verify your identity in accordance with our KYC obligations.

To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents such as your Philippine passport, driver's licence, SSS/UMID card, PhilSys national ID, or voter's ID. We may also collect proof of address documents such as utility bills or bank statements.

We collect information necessary to process your deposits and withdrawals, including your GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other supported banks), and transaction history on the luckyjili platform. We do not store full payment card numbers on our servers.

We collect records of your gaming activity on luckyjili, including games played, wagers placed, wins and losses, bonus usage, session durations, and account balance history. This data is used for regulatory compliance, dispute resolution, and responsible gaming monitoring.

When you access luckyjili, we automatically collect technical information including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and unique device identifiers. This data helps us secure your account and optimise platform performance.

We collect information about how you interact with the luckyjili platform, including pages visited, features used, links clicked, search queries, and navigation patterns. This data is used in aggregate form to improve the platform experience for all players.

We retain records of communications between you and luckyjili, including live chat transcripts, support ticket exchanges, and email correspondence. These records are kept for quality assurance, training, and dispute resolution purposes.

luckyjili uses the personal data it collects for the following purposes:

• Account management: To create, maintain, verify, and administer your luckyjili account, including processing your registration, authenticating your identity at login, and managing your account settings and preferences.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Regulatory compliance: To fulfil luckyjili's obligations under Philippine anti-money laundering laws, PAGCOR licensing requirements, and the Data Privacy Act of 2012, including KYC verification, transaction monitoring, and mandatory reporting to competent authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the luckyjili platform.
• Responsible gaming: To monitor gaming patterns, identify players who may be at risk of problem gambling, and administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through luckyjili's support channels.
• Platform improvement: To analyse usage patterns, conduct research, test new features, and improve the overall performance and user experience of the luckyjili platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Legal proceedings: To establish, exercise, or defend legal claims arising from your use of luckyjili, and to comply with court orders or other legal obligations.

Under the Philippine Data Privacy Act of 2012, luckyjili processes your personal data on the following legal bases:

Processing is necessary for the performance of the contract between you and luckyjili — specifically, to provide you with access to the platform, process your transactions, and administer your account in accordance with the Terms & Conditions.

Processing is necessary for luckyjili to comply with its legal obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR licensing conditions, and the Data Privacy Act of 2012.

Processing is necessary for luckyjili's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided that such interests are not overridden by your rights and freedoms.

For certain processing activities — such as sending marketing communications and placing non-essential cookies — luckyjili relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

luckyjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

luckyjili engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, and banking partners), identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. These providers act as personal information processors under the DPA and are contractually bound to process your data only on luckyjili's instructions and in accordance with applicable privacy law.

luckyjili may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made in good faith and do not constitute a breach of this Policy.

In the event of a merger, acquisition, restructuring, or sale of all or part of luckyjili's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

luckyjili may share personal data with its legal counsel, auditors, and other professional advisers where necessary for the provision of professional services, subject to appropriate confidentiality obligations.

luckyjili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain your session, and analyse how the platform is used.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the luckyjili platform and prevent you from accessing certain features, including logging in to your account.

For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation. luckyjili's use of analytics and marketing cookies is subject to your consent, which you may withdraw at any time by adjusting your browser settings.

luckyjili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine tax and anti-money laundering regulations.
• Gaming activity records: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Communications and support records: Retained for two (2) years from the date of the last communication, or longer where relevant to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not technically feasible, data is securely destroyed using industry-standard methods.

luckyjili implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and luckyjili's servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Multi-factor authentication options for player account access.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of luckyjili's systems.
• Secure data centres with physical access controls, environmental monitoring, and redundant infrastructure.
• Staff training on data protection obligations and information security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckyjili will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by the DPA.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by luckyjili:

You have the right to be informed of the existence of processing of your personal data, the purposes for which it is being processed, and the identity of the personal information controller. This Privacy Policy fulfils luckyjili's obligation to inform you.

You have the right to request a copy of the personal data luckyjili holds about you, together with information about how it is being processed. luckyjili will respond to access requests within thirty (30) days of receipt, subject to identity verification.

You have the right to request correction of any inaccurate, incomplete, or outdated personal data luckyjili holds about you. You may update certain account details directly through your luckyjili account settings, or by contacting our support team.

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to luckyjili's legal retention obligations under Philippine law.

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.

You have the right to receive a copy of the personal data you have provided to luckyjili in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

If you believe that luckyjili has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Details on how to file a complaint are available on the NPC's official website.

luckyjili is strictly an adult gaming platform. In accordance with Philippine gaming regulations, luckyjili does not knowingly collect personal data from individuals under the age of 21 years. The platform is not directed at, and is not intended for use by, persons under 21 years of age.

If luckyjili becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to luckyjili, please contact us immediately using the details in Section 14.

luckyjili employs age verification procedures at registration and may request documentary proof of age at any time. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification or permanently closed.

luckyjili primarily processes and stores personal data within the Philippines. However, some of luckyjili's service providers — including cloud infrastructure providers and certain payment processors — may process data in other countries. Where personal data is transferred outside the Philippines, luckyjili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that the NPC has determined provide an adequate level of data protection. luckyjili will not transfer your personal data to a third country or international organisation unless such safeguards are in place.

luckyjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, luckyjili will provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. The current version of this Policy is always available on the luckyjili website. Your continued use of the luckyjili platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Policy, you should cease using luckyjili and may request account closure in accordance with the Terms & Conditions. luckyjili will process any outstanding balance in your account in accordance with the withdrawal procedures described in the Terms & Conditions.

If you have any questions, concerns, or complaints regarding this Privacy Policy or luckyjili's handling of your personal data, please contact our Data Protection Officer. We take all privacy enquiries seriously and will respond within the timeframes required by the National Privacy Commission.

You may reach luckyjili's Data Protection Officer via the live chat feature on the platform, or by email at:

[email protected]

Please include your full name, registered email address, and a clear description of your enquiry or complaint. luckyjili aims to acknowledge all privacy-related correspondence within two (2) business days and to resolve complaints within thirty (30) days of receipt.

If you are not satisfied with luckyjili's response to your complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.